Terms of Use

1. About SlotBot

SlotBot is a service that monitors visa centre availability and assists users in booking appointments at Schengen visa centres. SlotBot is not affiliated with any official visa centre, embassy, or consulate.

2. Service Description

SlotBot offers two services:

• Notifications — alerts sent via Telegram when an appointment slot becomes available at a selected visa centre.
• Autobooking — automatic reservation of an appointment slot on behalf of the user using their TLSContact account credentials.

3. User Responsibilities

By using SlotBot, you confirm that:

• You have an active TLSContact account with a completed visa application for the selected destination.
• You are responsible for maintaining your account in active status.
• You provide accurate credentials and contact information.
• You understand that SlotBot can only book an appointment if your application is valid and active.

4. Payment

All payments are one-time charges processed securely via Stripe. SlotBot does not store card details.

• Notifications: £35 per country (30 days)
• Autobooking: from £95 per applicant (France £145)
• Additional applicants: £70 each
• Specific date window: £12
• Visa centre prepayment fee: £30 per applicant

5. Discounts and Promotions

SlotBot may, at its sole discretion, offer promotional discounts, discount codes, or referral rewards from time to time. Any such discount is valid only for the period and conditions stated at the time it is offered, applies to a single booking unless stated otherwise, and cannot be combined with other offers unless explicitly stated. SlotBot reserves the right to modify, suspend, or withdraw any discount or promotion at any time without prior notice.

Referral program: where available, users who refer a new customer may receive a discount or credit toward a future booking, subject to the referred customer completing a paid booking. Referral rewards have no cash value and cannot be exchanged for a refund.

6. Refund Policy

Once a service has been activated (i.e. slot monitoring has started), payments are non-refundable, except in the following cases:

• No slot found: if SlotBot does not find or book any appointment slot within the full duration of your subscription period (30 days for Notifications, or the agreed monitoring window for Autobooking), you are entitled to a full refund upon request.
• Service failure on our part: if Autobooking fails due to a technical fault, error, or malfunction directly attributable to SlotBot (and not to an invalid TLSContact account, incomplete application, account suspension, or visa centre system issues), you are entitled to a full refund.

If you change your mind after the service has already been activated, no refund will be issued, as monitoring resources have already been allocated to your request. Refund requests should be sent to [email protected] with your Booking ID, and will be processed within 5–10 business days.

Refunds do not apply to cases where: your TLSContact account was invalid, suspended, or lacked a completed application; you provided incorrect credentials or contact details; the visa centre's own system was unavailable or under maintenance; or your application became ineligible for reasons outside SlotBot's control.

7. No Guarantee of Visa Approval

SlotBot secures an appointment slot only. Visa decisions are made solely by the relevant consulate or embassy. SlotBot accepts no responsibility for visa refusals or delays in processing.

8. Limitation of Liability

SlotBot is not liable for any losses arising from: inability to find a slot within the subscription period (beyond the refund described in Section 6), account suspension by the visa centre, expired or invalid applications, or any decision made by a consulate.

9. Contact

For questions or complaints, contact us at:
📧 [email protected]
📞 +44 7747 339349
💬 Telegram

10. Changes to Terms

We may update these Terms from time to time. Continued use of the service constitutes acceptance of the updated Terms.